Pipecraft Plumbing – Privacy Policy and Terms of Service

Terms of Service

Effective Date: January 19, 2026

Welcome to Pipecraft Plumbing. These Terms of Service (“Terms”) govern your use of our website and the plumbing services we provide. By requesting a service or using our website, you agree to these Terms.

1. Scope of Services

Pipecraft Plumbing provides residential and commercial plumbing services, including water heater installation, gas line repair, leak detection, repiping, and fixture replacements. While we strive for accuracy in all estimates, the final scope of work may change based on onsite findings.

2. Customer Responsibilities

To ensure a safe and efficient service, customers agree to:

• Provide accurate information regarding the plumbing issue and property history.
• Ensure safe, unobstructed access to the work area for our technicians.
• Secure any necessary HOA approvals; Pipecraft Plumbing will handle standard municipal permits unless otherwise stated.
• Keep pets and minors away from the active work zone for safety.

3. Payment & Billing

• Due Date: Payment is due immediately upon completion of services unless a prior payment plan has been established.
• Late Fees: Unpaid balances after 30 days are subject to a late fee of 1.5% per month or the maximum allowed by Colorado law.
• Method of Payment: We accept major credit cards, debit cards, and electronic transfers.

4. Limited Warranty & Liability

• Workmanship Warranty: We provide a standard [e.g., 1-year] warranty on workmanship. Parts are subject to the manufacturer’s specific warranty.
• Pre-existing Conditions: Pipecraft Plumbing is not liable for failures of aged or corroded piping systems (e.g., polybutylene or galvanized steel) that occur during or after standard repair procedures.
• Liability Cap: To the extent permitted by law, our total liability is limited to the amount paid for the specific service in question.

5. SMS and Text Messaging Terms

By providing your phone number, you consent to receive SMS messages from Pipecraft Plumbing for appointment reminders, service updates, and occasional promotional offers.

• Consent: Your consent is not a condition of purchase.
• Frequency: Message frequency varies based on your service needs.
• Opt-Out: Text STOP to any message to unsubscribe at any time.
• Help: Text HELP or call (303) 478-3829 for assistance.
• Rates: Message and data rates may apply.

6. Governing Law

These Terms are governed by the laws of the State of Colorado. Any disputes shall be resolved in the courts of Jefferson County, CO.

Privacy Policy

Effective Date: January 19, 2026

At Pipecraft Plumbing, your privacy is a priority. This policy outlines how we handle your data in accordance with the Colorado Privacy Act (CPA).

1. Information We Collect

We collect information necessary to provide plumbing services, including:

• Identifiers: Name, service address, phone number, and email.
• Commercial Data: Service history, types of fixtures in your home, and payment records.
• Electronic Data: IP address and website interaction data (via cookies) to improve our site experience.
• Sensitive Data: We do not collect biometric data or sensitive personal information as defined by the CPA.

2. How We Use Your Data

We use your information to:

• Schedule and confirm plumbing appointments.
• Provide accurate quotes and invoices.
• Communicate via SMS or email regarding service status.
• Comply with Colorado state plumbing and building codes.

3. Sharing and Selling Data

• No Sale of Data: Pipecraft Plumbing does not sell your personal information to third parties.
• Service Providers: We share data only with trusted partners (e.g., payment processors, CRM software) necessary to run our business.

4. Your Rights (Colorado Privacy Act)

Under Colorado law, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correct: Request that we fix inaccurate information.
• Delete: Request that we delete your personal data (subject to legal record-keeping requirements for plumbing permits/inspections).
• Opt-Out: Opt-out of any future promotional communications.

5. Security and Data Retention

We implement industry-standard security measures to protect your data. We retain your information for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal/tax obligations.

6. Contact Information

For privacy requests or questions about our services: 

Pipecraft Plumbing
Arvada, CO 80005
Phone: (303) 478-3829
Email: Info@PipecraftPlumbingHelp.com