Eternal Hybrid gas-fired water heaters were introduced in 2006, offering efficiency and reliability. However, a known Water Pressure Switch (WPS) design flaw led to corrosion and flooding issues. Despite a retrofit, many units were installed without the repair kit. Unfortunately, Eternal Water Heaters ceased operations in North America in 2014, leaving customers without support, warranty, or replacement parts.
Count On Expert Support from Pipecraft Plumbing
At Pipecraft Plumbing, our licensed and professional plumbers are knowledgeable about Eternal water heaters and all brands of tank, tankless, and hybrid water heaters. We understand the challenges of Eternal water heater ownership and are committed to supporting you in making the most of your system. Our experts will guide you in repairing or replacing your Eternal water heater, ensuring you enjoy efficient and endless hot water.
Common Issues
Voted Best of the Best Plumbing companies in Arvada, Wheat Ridge, and Westminster, Pipecraft Plumbing is your trusted source for all your plumbing needs. From pipe repairs and clogged drains to routine maintenance and renovation installations of new fixtures and appliances, our team of licensed and insured plumbers prioritizes safety and customer satisfaction, ensuring your plumbing system runs smoothly for years to come.
Eternal Hybrid Water Heaters Do I Repair or Replace?
We assess system age, repairs, parts availability, water quality, hot water demand, and technology innovation to determine whether repair or replacement is best for you. Our experts will help you navigate the decision-making process, considering factors like system lifespan, maintenance costs, and energy efficiency.
Eternal Water Heater Repair
Our experienced plumbers will service and repair your Eternal water heater, addressing error codes and malfunctioning issues. We’ll ensure your system operates efficiently and safely, maximizing its lifespan.
System Replacement Options
If your Eternal water heater is beyond repair, we’ll help you select the best replacement option for your needs. Our experts will help you choose from various tank, tankless, and hybrid water heaters, ensuring a seamless transition to a new system.
Safety
Tankless water heaters have complex electrical, water, and gas connections, posing a risk of scalding, electrical shock, or gas leaks if not handled properly. Our expert technicians ensure a safe installation or repair, following manufacturer guidelines and meet current plumbing codes to protect your family.
Expertise
Eternal Hybrid Water Heaters have limited repair options due to the company’s closure, making parts scarce. Our experts will assess your system and guide you on the best course of action for repair or replacement. Pipecraft’s licensed plumbers have extensive knowledge of Eternal Hybrid Water Heaters and can provide expert support, ensuring a proper repair or installation that maximizes your system’s efficiency and longevity.
Efficiency
Our skilled plumbers work efficiently to minimize disruptions to your hot water supply and daily routine, getting your system up and running quickly.
Replacement Options and Warranty Protection
If repairing your Eternal water heater is not possible, we’ll help you navigate replacement options, selecting the best tank, tankless, or hybrid water heater for your needs, ensuring a seamless transition to a new system. Pipecraft Plumbing warranties our workmanship and pride ourselves in customer satisfaction.
Our expert technicians specialize in installing top-quality tankless water heaters from all leading brands, ensuring your system operates safely and efficiently for years to come.
We prioritize clear communication, upfront pricing, and a smooth installation process so you know exactly what to expect.
Investing in professional tankless water heater installation from Pipecraft Plumbing offers benefits that go beyond a successful setup.
Peace of mind comes with knowing your tankless water heater is in expert hands. Proper installation, regular maintenance, and timely repairs extend your system’s life, save money, and keep your home safe and comfortable. Contact Pipecraft Plumbing today for reliable tankless water heater installation in Arvada, CO.
Pipecraft Plumbing Installs, Repairs, and Maintains all Brands of Water Heaters
Public Energy Companies, Government agencies and Local Municipalities offer rebates to encourage energy and water-efficient fixture and equipment upgrades. Take advantage of these incentives to save money and enhance your plumbing system! Explore these opportunities to optimize your plumbing system while minimizing expenses. For expert plumbing services, trust Pipecraft Plumbing. Contact us today!
Before/After: Replacement of two 40-gallon tank water heaters with a new Navien 240A2 tankless water heater with a descaling filter, flush valve kit, and condensate neutralizer.
Before/After: Replacement of two 40-gallon tank water heaters with a new Navien 240A2 tankless water heater with a descaling filter, flush valve kit, and condensate neutralizer.
Before/After: 40-gallon water heater replacement with a new 40-gallon Bradford White “skinny” natural gas water heater, plus expansion tank, water/gas flex connections, a water heater pan, and disposal of the old water heater.
Check the power outlet, water supply, and gas connections. If the issue persists, contact Pipecraft Plumbing for assistance.
Tankless water heaters are excellent options for household or business applications. In Colorado, working with a licensed plumber who understands gas and electrical requirements and settings that need to be adjusted for altitude is essential. Some popular and reliable tankless water heater brands include Navien, Bradford White, Rinnai, AO Smith, Bosch, and Noritz. Pipecraft Plumbing has installed, maintained, and repaired all brands of tankless water heaters. Eternal tankless water heaters closed their doors years ago, leaving Eternal owners without help or parts to support their systems. Pipecraft has installed, repaired, maintained, and replaced Eternal tankless water heaters. If your Eternal water heater isn’t working, call us, and we’ll advise you on the health of your system and review the solutions and options available for maintenance, repair, or replacement.
With proper maintenance, Eternal Water Heaters can last up to 15-20 years. However, due to the company’s closure, parts may be scarce, and replacement may be necessary.
If you’re feeling supremely confident you can try flushing your Eternal Water Heater every 12 months to maintain efficiency and prevent scale buildup.
Due to the complexity of Eternal Water Heaters and the limited availability of parts, it’s recommended to hire a licensed plumber like Pipecraft Plumbing for repairs.
Yes, Pipecraft Plumbing can help you select and install a new tank, tankless, or hybrid water heater that suits your needs.
Yes, Eternal Water Heaters display error codes on the front panel. Refer to our list of common error codes and solutions or contact Pipecraft Plumbing for assistance.
Keep your business running smoothly with reliable tankless water heater installation, maintenance, and repair from the experts at Pipecraft Plumbing in Arvada, CO. Whether you manage a restaurant, salon, laundromat, or other commercial business, you need a steady supply of hot water to serve your customers and clients.
Working with Pipecraft ensures your business has a reliable and efficient hot water system, compliant with local codes and regulations. We offer peace of mind with upfront pricing, easy scheduling, and clear communication. Call Pipecraft today to ensure your business has the hot water it needs to succeed!
| Problem | Possible Cause(s) | Self-diagnostic / Action |
|---|---|---|
| No water comes out when the hot water tap is opened. | Is the cold water inlet filter clean? Is an error code displayed on the front panel? Is the water heater frozen? | Ensure that the shut–off valves on the hot and cold pipes are open. If an error code is displayed, refer to Eternal Error Codes below. |
| The water from the hot water faucet is cold or turns cold and stays cold. | Is the cold water inlet filter clean? Is the hot water faucet open wide enough draw at least 0.5 gallons of water per minute (GPM) through the water heater? Is an error code displayed on the front panel? If there is an external recirculation system installed, is there a check valve on the recirculation return line? | Clean the cold water inlet filter. Open the hot water faucet completely. If an error code is displayed, refer to Eternal Error Codes below. |
| It takes too long for hot water to reach the fixtures. | Are you using the external recirculation mode? | Have Pipecraft Plumbing install a recirculation pump and return line from the furthest faucet back to the water heater. |
| The water is not hot enough. | Is the set temperature too low? | Check the water heater’s temperature setting. Refer to the user manual. Check for cross plumbing between the cold and hot water lines. |
| The water is too hot. | Is the set temperature set too high? | Check the water heater’s temperature setting. Refer to the user manual. |
| Error Code | Problem | Troubleshooting and Next Steps |
|---|---|---|
| E1 | Remaining flame detected | Call Pipecraft Plumbing, 303-478-3829, with the model number, serial number, error codes and description of problem. |
| E2 | Ignition failure - doesn't detect flame signal | Call Pipecraft Plumbing, 303-478-3829, with the model number, serial number, error codes and description of problem. Check gas line, ignitor, flame rod Check wire connection of 8p wire and ignitor wire Check ignition noise Check gas type and manifold pressure |
| E3 | Abnormal combustion - after detection of flame signal, system lose the signal | Call Pipecraft Plumbing, 303-478-3829, with the model number, serial number, error codes and description of problem. Check the gas supply in enough Check the gas valve Check wire connection of 8p wire and ignitor wire Check gas type and pressure are correct Check power supply for proper voltage |
| E4 | An outlet thermistor open | Call Pipecraft Plumbing, 303-478-3829, with the model number, serial number, error codes and description of problem. Check the outlet thermistor Check wire connection of 14p wire and thermistor wire |
| E5 | An outlet thermistor short | Call Pipecraft Plumbing, 303-478-3829, with the model number, serial number, error codes and description of problem. Check the outlet thermistor Check wire connection of 14p wire and thermistor wire |
| E6 | A H/E thermistor open | Call Pipecraft Plumbing, 303-478-3829, with the model number, serial number, error codes and description of problem. Check the H/E thermistor Check wire connection of 14p wire and thermistor wire |
| E7 | A H/E thermistor short | Call Pipecraft Plumbing, 303-478-3829, with the model number, serial number, error codes and description of problem. Check the H/E thermistor Check wire connection of 14p wire and thermistor wire |
| E8 | An inlet thermistor open | Call Pipecraft Plumbing, 303-478-3829, with the model number, serial number, error codes and description of problem. Check the inlet thermistor Check wire connection of 14p wire and thermistor wire |
| E9 | An inlet thermistor short | Call Pipecraft Plumbing, 303-478-3829, with the model number, serial number, error codes and description of problem. Check the inlet thermistor Check wire connection of 14p wire and thermistor wire |
| E11 | A DC motor failure | Call Pipecraft Plumbing, 303-478-3829, with the model number, serial number, error codes and description of problem. Check DC motor Check wire connection of 6p wire |
| E13 | No filled water in tank or pressure switch failure | Call Pipecraft Plumbing, 303-478-3829, with the model number, serial number, error codes and description of problem. Check the water filled in tank Check water pressure switch Check connection of 14p wire and water pressure wire |
| E23 | Adjust control valve is not connected | Call Pipecraft Plumbing, 303-478-3829, with the model number, serial number, error codes and description of problem. Check the adjust control valve movement noise Check wire connection of 16p wire and adjust valve wire |
| E24 | Mixing control valve is not connected | Call Pipecraft Plumbing, 303-478-3829, with the model number, serial number, error codes and description of problem. Check the mixing control valve movement noise Check wire connection of 16p wire and mixing valve wire |
| E26 | Adjust control valve initialization failure | Call Pipecraft Plumbing, 303-478-3829, with the model number, serial number, error codes and description of problem. Check the adjust control valve movement noise Check wire connection of 16p wire and adjust valve wire |
| E27 | Mixing control valve initialization failure | Call Pipecraft Plumbing, 303-478-3829, with the model number, serial number, error codes and description of problem. Check the mixing control valve movement noise Check wire connection of 16p wire and mixing valve wire |
| E28 | Power line of main gas valve is open | Call Pipecraft Plumbing, 303-478-3829, with the model number, serial number, error codes and description of problem. Check the thermostat Check the thermal fuse Check the air pressure switch Check wire connection of gas valve, thermostat, thermal fuse and air pressure switch |
| E30 | Rotation of a DC fan is too high | Call Pipecraft Plumbing, 303-478-3829, with the model number, serial number, error codes and description of problem. |
| E31 | Rotation of a DC fan is too low | Call Pipecraft Plumbing, 303-478-3829, with the model number, serial number, error codes and description of problem. |
| E36 | A controller failure concerning gas valve | Call Pipecraft Plumbing, 303-478-3829, with the model number, serial number, error codes and description of problem. |
| E37 | Communication failure with SUB CPU | Call Pipecraft Plumbing, 303-478-3829, with the model number, serial number, error codes and description of problem. |
| E38 | Subsidiary RAM failure | Call Pipecraft Plumbing, 303-478-3829, with the model number, serial number, error codes and description of problem. |
| E39 | A controller failure concerning Subsidiary flame signal | Call Pipecraft Plumbing, 303-478-3829, with the model number, serial number, error codes and description of problem. |
| E40 | Main RAM failure | Call Pipecraft Plumbing, 303-478-3829, with the model number, serial number, error codes and description of problem. |
| E41 | A controller failure concerning flame signal | Call Pipecraft Plumbing, 303-478-3829, with the model number, serial number, error codes and description of problem. |
| E42 | Main ROM failure | Call Pipecraft Plumbing, 303-478-3829, with the model number, serial number, error codes and description of problem. |
| E43 | Main MUX error | Call Pipecraft Plumbing, 303-478-3829, with the model number, serial number, error codes and description of problem. |
| E47 | Intake Thermistor Short | Call Pipecraft Plumbing, 303-478-3829, with the model number, serial number, error codes and description of problem. Check the intake thermistor Check wire connection of 14p wire and thermistor wire |
| E48 | Intake Thermistor Short | Check the intake thermistor Check wire Call Pipecraft Plumbing, 303-478-3829, with the model number, serial number, error codes and description of problem. connection of 14p wire and thermistor wire |
| E49 | Intake Thermistor Detect Abnormal Situation | Call Pipecraft Plumbing, 303-478-3829, with the model number, serial number, error codes and description of problem. |
| E50 | Room A Thermistor Short (only hydro heating) | Check the room A thermistor Check wire Call Pipecraft Plumbing, 303-478-3829, with the model number, serial number, error codes and description of problem. connection of 12p wire and thermistor wire |
| E51 | Room A Thermistor Short (only hydro heating) | Call Pipecraft Plumbing, 303-478-3829, with the model number, serial number, error codes and description of problem. Check the room A thermistor Check wire connection of 12p wire and thermistor wire |
| E52 | Room A Thermistor Short (only hydro heating) | Check the room A thermistor Check wire Call Pipecraft Plumbing, 303-478-3829, with the model number, serial number, error codes and description of problem. connection of 12p wire and thermistor wire |
| E53 | Room A Thermistor Short (only hydro heating) | Check the room A thermistor Check wire Call Pipecraft Plumbing, 303-478-3829, with the model number, serial number, error codes and description of problem. connection of 12p wire and thermistor wire |
| E54 | Current Leak on Gas Valve Power | Call Pipecraft Plumbing, 303-478-3829, with the model number, serial number, error codes and description of problem. Check gas valve Check connection of gas valve wire |
| E56 | Less than 0.3gpm of water flow at recirculation mode and hydro heating | Call Pipecraft Plumbing, 303-478-3829, with the model number, serial number, error codes and description of problem. Check flow sensor Check recirculation pump and loop Check connection of 14p wire and flow sensor wire |
| E57 | Pump is not connected | Call Pipecraft Plumbing, 303-478-3829, with the model number, serial number, error codes and description of problem. Check wire connection of 8p wire and pump wire Check the pump |
| E58 / E59 | No response from ICC module | Call Pipecraft Plumbing, 303-478-3829, with the model number, serial number, error codes and description of problem. |
| E93 | Master can't have any data on CAN line | Call Pipecraft Plumbing, 303-478-3829, with the model number, serial number, error codes and description of problem. Check connection of 3p wire and MCU wire Check connection of termination wire and resistor(120Ω) |
| E94 | Sub can't have any signal from master | Call Pipecraft Plumbing, 303-478-3829, with the model number, serial number, error codes and description of problem. Check connection of 3p wire and MCU wire Check connection of termination wire and resistor(120Ω) |
